This Limited Warranty applies to Sidephone hardware products purchased directly from sidephone.com and delivered within the United States.
This warranty gives you specific legal rights, and you may also have other rights that vary by state.
1. Country of Purchase Limitation
This Limited Warranty is valid only for products:
Purchased directly from Sidephone in the United States, and
Delivered within the United States.
Warranty service may not be available for products taken outside the United States.
Separate regional warranty terms may apply in other jurisdictions.
2. Warranty Coverage Period
Sidephone warrants that its hardware products will be free from defects in materials and workmanship under normal intended use for:
One (1) year from the date of delivery, as confirmed by carrier tracking.
Included accessories (such as charging cables or adapters) are covered for 90 days or the remainder of the device warranty period, whichever is shorter.
The warranty applies only to the original purchaser and is non-transferable unless required by law.
3. Immediate Defects on Arrival (DOA)
Customers must inspect products upon delivery.
Any product that appears defective, damaged, or incorrect on arrival must be reported within 7 days of delivery.
4. What the Warranty Covers
This Limited Warranty covers:
Manufacturing defects in materials
Manufacturing defects in workmanship
Hardware malfunctions under normal intended use consistent with Sidephone documentation and guidelines
5. What the Warranty Does Not Cover
This Limited Warranty does not cover:
Normal Use and Wear
Normal wear and tear
Cosmetic damage that does not affect functionality
Reduction in battery capacity due to normal aging
Pixel defects within industry tolerance standards
Misuse and External Causes
Damage caused by misuse, abuse, negligence, or accidents
Drops, impacts, or physical damage
Liquid exposure beyond product specifications
Exposure to extreme temperatures, chemicals, or environmental conditions
Electrical surges or external power issues
Use inconsistent with Sidephone instructions or guidelines
Unauthorized Modifications
Unauthorized repairs, disassembly, or modifications
Rooting, bootloader unlocking, or installation of unauthorized firmware or software
Use with unauthorized accessories or components
Software and Services
Software errors, interruptions, or compatibility issues
Third-party applications, networks, or services
Failure to install publicly available software updates
Other Exclusions
Lost or stolen products
Products with removed or altered serial numbers
Products purchased from unauthorized sellers
Damage occurring during shipment to Sidephone
Commercial or non-consumer use (unless explicitly approved)
Warranty claims resulting from failure to operate the product according to Sidephone’s published usage guidance are not covered.
6. Warranty Remedies
If a valid warranty claim is confirmed, Sidephone may, at its sole discretion:
Repair the product using new or refurbished parts
Replace the product with a new or refurbished unit
Replace the product with a comparable or substitute model
Provide a refund or store credit equal to the original purchase price
Sidephone reserves the right to provide monetary reimbursement instead of replacement when replacement units are unavailable or impractical.
Replacement devices:
May not be the same edition, color, or limited version originally purchased
May include refurbished components
Will be functionally equivalent to the original product
Refunds provided under warranty will not exceed the original purchase price paid.
7. Limited Edition or Discontinued Products
If the original product or edition is unavailable:
Sidephone may provide a comparable substitute product, or
Provide a refund or store credit equal to the original purchase price
Customers are not entitled to upgraded or newer models beyond what is necessary to resolve the warranty claim.
8. Warranty Claim Requirements
To initiate a warranty claim, contact:
You may be required to provide:
Proof of purchase
Order number
Serial number or device identifier
Description of the issue
Photos or videos demonstrating the problem
Confirmation of troubleshooting steps
Sidephone may require return of the product for inspection before providing warranty remedies.
Products returned without authorization may be refused.
9. Shipping for Warranty Service
If a warranty claim is approved:
Sidephone will provide shipping instructions or a prepaid shipping label when appropriate
Customers must follow provided instructions
Customers are responsible for securely packaging the product.
Sidephone is not responsible for damage occurring during shipment to our facility due to inadequate packaging.
10. Replacement Warranty Period
Repaired or replacement products are covered for the remainder of the original warranty period or 90 days, whichever is longer.
Replacements do not extend the original warranty period unless required by law.
Replaced products or parts become the property of Sidephone.
11. Out-of-Warranty Service
Sidephone may offer paid repair, replacement, or service options for products outside the warranty period, subject to parts availability and service feasibility.
Repair timelines may vary depending on component availability and operational factors.
12. Data Responsibility
Customers are responsible for backing up and removing all personal data before submitting a product for service.
Repair or replacement may result in loss of data. Sidephone is not responsible for any data loss or recovery costs.
13. Abuse and Fraud Prevention
Sidephone reserves the right to deny warranty service if:
Fraudulent claims are suspected
Serial numbers do not match records
Products show signs of tampering
Warranty requests are abusive or excessive
14. Relationship to Return Policy
Returns requested within the applicable return window are governed by the Return Policy.
This Limited Warranty applies after the return window expires or where issues fall outside return eligibility.
15. Limitation of Liability
To the maximum extent permitted by law:
Sidephone’s total liability under this warranty shall not exceed the original purchase price paid for the product.
Sidephone is not liable for indirect, incidental, special, or consequential damages, including loss of data, loss of use, or lost profits.
Some states do not allow limitations on incidental or consequential damages, so these limitations may not apply to you.
16. Disclaimer of Implied Warranties
To the extent permitted by law:
Any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this Limited Warranty.
Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
17. Policy Changes
Sidephone reserves the right to modify this Limited Warranty at any time.
Changes apply only to products purchased after the updated effective date.
18. Contact Information
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST