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Privacy Policy

Effective Date: January 1st, 2026

Updated yesterday

Sidephone (“Sidephone,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you:

  • Visit our website

  • Purchase Sidephone products

  • Use Sidephone hardware devices

  • Interact with customer support

  • Engage with related services

(collectively, the “Services”).

This Privacy Policy is intended primarily for individuals located in the United States. If Sidephone expands into additional regions, separate regional privacy policies may apply.

By using our Services, you agree to the practices described in this Privacy Policy.


1. Scope of This Policy

This Privacy Policy applies to:

  • Sidephone hardware devices and accessories

  • Sidephone websites

  • Customer support interactions

Software applications or services provided by Sidephone may be subject to separate privacy policies, which will take precedence over this Privacy Policy in the event of any conflict.


2. Our Privacy Approach

We aim to collect only the information reasonably necessary to provide and improve our products and services.

We design our systems with privacy considerations in mind and strive to be transparent about our data practices.

We do not access the content of your communications, personal files, or data stored on your device.


3. Information We Collect

3.1 Information You Provide

We may collect information you provide directly, including:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Account credentials

  • Customer support communications

  • Purchase and order information

  • Payment confirmation details

Payment card data is processed by third-party payment providers. We do not store full payment card numbers.


3.2 Device and Technical Information

When you use Sidephone products or access our Services, we may collect technical information such as:

  • Device identifiers (such as serial number or device ID)

  • Firmware and software versions

  • Activation status

  • Crash or performance logs

This information helps maintain functionality, reliability, and security.


3.3 Website and Online Interaction Information

We may collect information about interactions with our website, including:

  • Pages visited

  • Session activity

  • Browser type

  • Device type

  • Referral sources

  • Cookies and similar technologies


3.4 Information from Third Parties

We may receive information from third parties such as:

  • Payment processors

  • Shipping and fulfillment providers

  • Analytics providers

  • Advertising and marketing partners

  • Fraud prevention services

  • Customer support platforms


4. Operating System and Third-Party Platform Data

Sidephone devices may operate using third-party operating systems or platform components.

Those providers may collect data independently according to their own policies. Sidephone does not control data collected directly by those providers.


5. How We Use Information

We use information for purposes including:

  • Processing orders and payments

  • Delivering products and services

  • Customer support and communications

  • Device functionality and improvement

  • Diagnostics and troubleshooting

  • Security and fraud prevention

  • Legal compliance

  • Marketing and advertising

  • Personalizing user experience

  • Analytics and business operations

  • Developing new products and features


6. Advertising and Analytics

We may use analytics and advertising technologies that collect information about how you interact with our Services.

These technologies may involve:

  • Cookies

  • Pixels

  • SDKs

  • Device identifiers

  • Audience matching tools

  • Conversion measurement tools

We may share information with advertising or analytics partners as described in this Policy. We do not sell personal information for monetary compensation.

You may opt out of marketing communications at any time.


7. Legal Basis for Processing

Where applicable, we process information based on:

  • Performance of contracts (such as fulfilling purchases)

  • Legitimate business interests

  • Consent (such as marketing communications)

  • Compliance with legal obligations


8. How We Share Information

We may share information in the following circumstances:

8.1 Service Providers

We share information with vendors that help operate our business, including:

  • Payment processors

  • Shipping providers

  • Cloud infrastructure providers

  • Customer support tools

  • Analytics providers

  • Advertising platforms

  • Fraud prevention services

These providers are authorized to use information only as necessary to perform services for us.


8.2 Affiliates and Business Partners

We may share information with affiliated entities or business partners where necessary to provide Services or operate our business.


8.3 Legal Requirements

We may disclose information if required by law or to:

  • Comply with legal obligations

  • Protect rights or safety

  • Investigate fraud or misuse

  • Enforce agreements


8.4 Business Transfers

If Sidephone undergoes a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction.


8.5 With Your Consent

We may share information with your consent or direction.


9. Automated Decision-Making and Fraud Prevention

We may use automated tools to help detect fraud, security incidents, or unauthorized activity.

These tools do not typically make decisions that produce legal or similarly significant effects without human involvement.


10. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Operate the website

  • Remember preferences

  • Analyze usage

  • Support marketing and advertising

  • Improve performance

You can control cookies through browser settings, though some features may not function properly if disabled.

We may respond to certain browser privacy signals where required by law.


11. Data Retention

We retain information only as long as reasonably necessary for business or legal purposes.

Examples include:

  • Purchase records and transaction data

  • Account information

  • Customer support communications

  • Diagnostic data

  • Marketing preferences

  • Legal and compliance records

Retention periods vary depending on data type and legal requirements.


12. Data Security

We implement administrative, technical, and organizational safeguards to protect information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.


13. Location Information

Sidephone does not collect location information unless necessary for device functionality.

Any location-related data collection will depend on device settings and user permissions.


14. Sensitive Information

We do not intentionally collect sensitive personal information such as:

  • Health information

  • Biometric data

  • Government identifiers

Except where necessary for legal compliance or voluntarily provided.


15. Device Repairs and Support

If you request device support, repair, or troubleshooting assistance, we may access information necessary to diagnose issues.

You are responsible for backing up and removing personal data before submitting a device for service.


16. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Access

  • Correction

  • Deletion

  • Portability

  • Opt-out of marketing

  • Restrict certain data uses

Requests can be submitted to:

We may need to verify your identity before fulfilling requests.


17. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable laws, including:

  • Knowing what personal information we collect

  • Requesting deletion

  • Correcting inaccuracies

  • Opting out of targeted advertising or certain data sharing

  • Non-discrimination for exercising rights

Requests can be submitted using the contact information below.


18. Children’s Privacy

Our Services are not intended for individuals under 13 years old.

We do not knowingly collect personal information from children.


19. International Transfers

Your information may be processed in countries where we or our service providers operate.

We use appropriate safeguards consistent with applicable laws.


20. Third-Party Links and Services

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties.


21. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The updated version will be posted with a revised effective date.

Continued use of our Services constitutes acceptance of changes.


22. Contact Information‍

Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

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