Sidephone (“Sidephone,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you:
Visit our website
Purchase Sidephone products
Use Sidephone hardware devices
Interact with customer support
Engage with related services
(collectively, the “Services”).
This Privacy Policy is intended primarily for individuals located in the United States. If Sidephone expands into additional regions, separate regional privacy policies may apply.
By using our Services, you agree to the practices described in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
Sidephone hardware devices and accessories
Sidephone websites
Customer support interactions
Software applications or services provided by Sidephone may be subject to separate privacy policies, which will take precedence over this Privacy Policy in the event of any conflict.
2. Our Privacy Approach
We aim to collect only the information reasonably necessary to provide and improve our products and services.
We design our systems with privacy considerations in mind and strive to be transparent about our data practices.
We do not access the content of your communications, personal files, or data stored on your device.
3. Information We Collect
3.1 Information You Provide
We may collect information you provide directly, including:
Name
Email address
Shipping and billing address
Phone number
Account credentials
Customer support communications
Purchase and order information
Payment confirmation details
Payment card data is processed by third-party payment providers. We do not store full payment card numbers.
3.2 Device and Technical Information
When you use Sidephone products or access our Services, we may collect technical information such as:
Device identifiers (such as serial number or device ID)
Firmware and software versions
Activation status
Crash or performance logs
This information helps maintain functionality, reliability, and security.
3.3 Website and Online Interaction Information
We may collect information about interactions with our website, including:
Pages visited
Session activity
Browser type
Device type
Referral sources
Cookies and similar technologies
3.4 Information from Third Parties
We may receive information from third parties such as:
Payment processors
Shipping and fulfillment providers
Analytics providers
Advertising and marketing partners
Fraud prevention services
Customer support platforms
4. Operating System and Third-Party Platform Data
Sidephone devices may operate using third-party operating systems or platform components.
Those providers may collect data independently according to their own policies. Sidephone does not control data collected directly by those providers.
5. How We Use Information
We use information for purposes including:
Processing orders and payments
Delivering products and services
Customer support and communications
Device functionality and improvement
Diagnostics and troubleshooting
Security and fraud prevention
Legal compliance
Marketing and advertising
Personalizing user experience
Analytics and business operations
Developing new products and features
6. Advertising and Analytics
We may use analytics and advertising technologies that collect information about how you interact with our Services.
These technologies may involve:
Cookies
Pixels
SDKs
Device identifiers
Audience matching tools
Conversion measurement tools
We may share information with advertising or analytics partners as described in this Policy. We do not sell personal information for monetary compensation.
You may opt out of marketing communications at any time.
7. Legal Basis for Processing
Where applicable, we process information based on:
Performance of contracts (such as fulfilling purchases)
Legitimate business interests
Consent (such as marketing communications)
Compliance with legal obligations
8. How We Share Information
We may share information in the following circumstances:
8.1 Service Providers
We share information with vendors that help operate our business, including:
Payment processors
Shipping providers
Cloud infrastructure providers
Customer support tools
Analytics providers
Advertising platforms
Fraud prevention services
These providers are authorized to use information only as necessary to perform services for us.
8.2 Affiliates and Business Partners
We may share information with affiliated entities or business partners where necessary to provide Services or operate our business.
8.3 Legal Requirements
We may disclose information if required by law or to:
Comply with legal obligations
Protect rights or safety
Investigate fraud or misuse
Enforce agreements
8.4 Business Transfers
If Sidephone undergoes a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction.
8.5 With Your Consent
We may share information with your consent or direction.
9. Automated Decision-Making and Fraud Prevention
We may use automated tools to help detect fraud, security incidents, or unauthorized activity.
These tools do not typically make decisions that produce legal or similarly significant effects without human involvement.
10. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
Operate the website
Remember preferences
Analyze usage
Support marketing and advertising
Improve performance
You can control cookies through browser settings, though some features may not function properly if disabled.
We may respond to certain browser privacy signals where required by law.
11. Data Retention
We retain information only as long as reasonably necessary for business or legal purposes.
Examples include:
Purchase records and transaction data
Account information
Customer support communications
Diagnostic data
Marketing preferences
Legal and compliance records
Retention periods vary depending on data type and legal requirements.
12. Data Security
We implement administrative, technical, and organizational safeguards to protect information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Location Information
Sidephone does not collect location information unless necessary for device functionality.
Any location-related data collection will depend on device settings and user permissions.
14. Sensitive Information
We do not intentionally collect sensitive personal information such as:
Health information
Biometric data
Government identifiers
Except where necessary for legal compliance or voluntarily provided.
15. Device Repairs and Support
If you request device support, repair, or troubleshooting assistance, we may access information necessary to diagnose issues.
You are responsible for backing up and removing personal data before submitting a device for service.
16. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
Access
Correction
Deletion
Portability
Opt-out of marketing
Restrict certain data uses
Requests can be submitted to:
We may need to verify your identity before fulfilling requests.
17. U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable laws, including:
Knowing what personal information we collect
Requesting deletion
Correcting inaccuracies
Opting out of targeted advertising or certain data sharing
Non-discrimination for exercising rights
Requests can be submitted using the contact information below.
18. Children’s Privacy
Our Services are not intended for individuals under 13 years old.
We do not knowingly collect personal information from children.
19. International Transfers
Your information may be processed in countries where we or our service providers operate.
We use appropriate safeguards consistent with applicable laws.
20. Third-Party Links and Services
Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties.
21. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The updated version will be posted with a revised effective date.
Continued use of our Services constitutes acceptance of changes.
22. Contact Information
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
