These Terms and Conditions (“Terms”) govern your access to and use of Sidephone websites, products, and related services provided by Sidephone (“Sidephone,” “we,” “our,” or “us”).
By accessing our website, purchasing our products, or using Sidephone products or services, you agree to these Terms. If you do not agree, you may not use our products or services.
1. Scope of Terms
These Terms apply to:
Sidephone hardware devices and accessories
Purchases made through Sidephone websites
Related customer support services
Website use
Software applications or services provided by Sidephone may be governed by separate terms and privacy policies, which will control in the event of any conflict with these Terms.
2. Eligibility
You must be at least the age of majority in your jurisdiction to purchase or use Sidephone products.
By using our services, you represent that:
You have legal capacity to enter into these Terms
All information you provide is accurate
Your use complies with applicable laws
3. Orders and Acceptance
All orders are subject to acceptance by Sidephone.
We reserve the right to:
Refuse or cancel orders for any reason
Limit quantities
Correct pricing or listing errors
Cancel orders suspected of fraud or unauthorized activity
Request additional verification information
Order confirmation does not guarantee acceptance.
4. Pricing and Payment
Prices are subject to change without notice.
You authorize Sidephone and its payment processors to charge your selected payment method.
You represent that you have the legal right to use the payment method provided.
You remain responsible for any fees imposed by your payment provider.
5. Shipping, Delivery, and Risk of Loss
Delivery timelines are estimates only.
Sidephone is not responsible for delays caused by carriers, customs, supply chain disruptions, or events beyond our control.
Risk of loss and title transfer to you upon delivery of the product to the shipping carrier, unless otherwise required by law.
6. Returns, Cancellations, and Warranty
Purchases are governed by the following policies, which are incorporated by reference:
Sidephone Return Policy
Sidephone Order Cancellation Policy
Sidephone Limited Warranty Policy
In the event of a conflict between these Terms and those policies, the applicable policy will control for the subject matter it governs.
7. Product Use and Limitations
Sidephone products are consumer electronics devices.
You acknowledge and agree:
Compatibility with third-party carriers, networks, software, or services is not guaranteed
Network availability and performance are outside Sidephone’s control
Features may depend on third-party systems
Functionality may change through updates or service modifications
Internet connectivity may be required for certain features
Sidephone products are not intended for:
Safety-critical applications
Emergency-reliant communications
Medical or hazardous environments
You assume responsibility for how you use the product.
8. Software and Updates
Sidephone products may include software or firmware.
You agree that:
Software may update automatically
Updates may modify or remove features
Some functionality may require ongoing support services
Software may be discontinued
You are granted a limited, non-exclusive, non-transferable license to use embedded software solely with Sidephone products.
9. Third-Party Services and Dependencies
Sidephone products and services may interact with third-party providers, including:
Carriers and network operators
Application providers
Payment processors
Cloud or connectivity services
Accessories and integrations
Sidephone is not responsible for third-party services, performance, or policies.
Your use of third-party services is subject to their terms.
10. User Responsibilities and Acceptable Use
You agree not to:
Use products or services unlawfully
Interfere with Sidephone systems or networks
Circumvent safeguards or security measures
Engage in fraudulent or abusive behavior
Reverse engineer products beyond rights permitted by law
Use products for unauthorized commercial purposes
Violate intellectual property rights
Unauthorized modifications may affect functionality and warranty eligibility.
11. Accounts and Security
If you create an account:
You are responsible for maintaining confidentiality
You are responsible for activity under your account
You must notify us of unauthorized access
Sidephone is not liable for losses resulting from compromised credentials.
12. Electronic Communications
You consent to receive communications from Sidephone electronically, including:
Notices
Agreements
Disclosures
Support communications
Electronic communications satisfy legal requirements for written notice.
13. Intellectual Property
All Sidephone content, trademarks, designs, and materials are owned by Sidephone or its licensors.
You may not:
Copy
Modify
Distribute
Create derivative works
Exploit content
Without written permission.
14. Feedback
If you provide feedback or suggestions, you grant Sidephone a perpetual, irrevocable, royalty-free right to use that feedback without compensation or obligation.
15. Export Compliance
You agree to comply with all applicable export and sanctions laws.
You may not use or transfer Sidephone products in violation of export regulations.
16. Privacy
Your use of Sidephone products and services is subject to our Privacy Policy.
The Privacy Policy explains how we collect, use, and share information.
17. Suspension and Termination
Sidephone may suspend or terminate access to services or accounts if:
These Terms are violated
Fraud or abuse is suspected
Required by law
Necessary to protect Sidephone or others
Termination does not affect obligations incurred prior to termination.
18. Disclaimer of Warranties
Except as expressly provided in the Sidephone Limited Warranty Policy:
Products and services are provided “as is” and “as available.”
To the maximum extent permitted by law, Sidephone disclaims all implied warranties, including:
Merchantability
Fitness for a particular purpose
Non-infringement
Some jurisdictions do not allow limitations on implied warranties.
19. Limitation of Liability
To the maximum extent permitted by law:
Sidephone will not be liable for:
Indirect, incidental, or consequential damages
Loss of data
Loss of profits
Loss of use
Business interruption
Third-party service failures
Sidephone’s total liability will not exceed the amount you paid for the product giving rise to the claim.
Some jurisdictions do not allow certain limitations.
20. Indemnification
You agree to indemnify and hold harmless Sidephone and its affiliates from claims arising from:
Your misuse of products
Your violation of these Terms
Your violation of law
Your infringement of third-party rights
21. Force Majeure
Sidephone is not liable for delays or failures caused by events beyond our reasonable control, including:
Supply chain disruptions
Component shortages
Natural disasters
Labor disputes
Government actions
Transportation interruptions
Internet outages
22. Dispute Resolution and Governing Law
These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada, except where mandatory law applies.
23. Limitation Period
To the extent permitted by law, any claim must be brought within one (1) year after it arises.
24. Changes to Terms
We may update these Terms periodically.
Changes apply to future purchases or uses after the effective date.
Continued use constitutes acceptance.
25. General Provisions
If any provision is found unenforceable, the remaining provisions remain in effect.
These Terms constitute the entire agreement regarding their subject matter.
Failure to enforce a provision does not waive our rights.
26. Contact Information
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST