This Return Policy describes the terms under which Sidephone products purchased directly from Sidephone may be returned for refund. This policy applies only to physical hardware devices and accessories. Software services, subscriptions, and mobile plans are governed by their respective terms.

This policy applies exclusively to:

Purchases made through third-party retailers, resellers, or marketplaces are not eligible for return through Sidephone.

A valid proof of purchase is required for all returns.

Once an order has shipped, it becomes subject to this Return Policy.

Pre-orders and orders pending shipment may be cancelled at any time before shipment and are subject to the Order Cancellation Policy.

Products may be returned within 14 calendar days from the delivery date, as confirmed by carrier tracking.

Founders Edition customers may request a return within 30 calendar days from delivery.

A return request must be submitted before the applicable window expires.

There is no difference in eligibility timing between opened and unopened items.

Customers must inspect their order promptly upon delivery.

Any of the following must be reported to Sidephone within 7 days of delivery:

Issues reported after this period may not qualify for return under this policy and may instead be handled under the Warranty Policy.

To qualify for return, items must be returned with:

Devices must:

Customers are solely responsible for removing personal data before return. Sidephone is not responsible for any data remaining on returned devices.

If promotional or bundled items are not returned, their full retail value may be deducted from the refund or billed separately.

All returns are inspected at Sidephone’s facility in New York.

Refund amounts are determined according to the following condition categories:

1. Unopened

2. Opened, No Identifiable Damage or Signs of Use

3. Opened, Minor Signs of Use or Cosmetic Blemishes

4. Opened, Wear Impacting Resale Value, and/or Missing Components

Sidephone reserves the right to reduce or deny refunds if eligibility requirements are not met.

Photographic documentation of the assessment may be provided upon request.

If you disagree with the assessment, you may request that the product be returned to you. Sidephone will cover domestic return shipping in this circumstance. Once returned to you, the item is no longer eligible for refund.

The following items are not eligible for refund:

Products that arrive defective or damaged must be reported within 7 days of delivery.

Defects are handled under the Limited Warranty Policy, not this Return Policy.

Customers may be required to provide photographs, diagnostic information, or additional documentation when submitting a claim.

Returns require prior authorization.

To initiate a return, email:

[email protected]

Subject line:
​Product Return Request — Order #[Your Order Number]

Include:

If approved, Sidephone will issue a Return Merchandise Authorization (RMA) number and return instructions.

Returns sent without authorization may be refused.

The shipping address on your delivery package may not be the correct return address. You must obtain the official return address from Sidephone before shipping.

Sidephone is not responsible for packages returned without authorization or sent to incorrect addresses.

For standard returns:

Customers are responsible for damage occurring during return shipment if caused by inadequate packaging.

Returns must originate from within the United States. Items shipped from outside the country of delivery cannot be accepted.

Authorized returns must be shipped within 10 days of approval.

Failure to ship within this period may result in cancellation of return eligibility.

Customers should provide tracking information after shipment.

After inspection, Sidephone will provide a condition assessment.

Customers have 10 days to accept or dispute the assessment.

If no response is received within this period, the return may be considered abandoned and the refund cancelled.

If an item is deemed abandoned, Sidephone may dispose of it after reasonable notice.

Approved refunds will be issued to the original payment method whenever possible.

If the original payment method is unavailable, refunds may be issued via:

Refunds are typically processed within 5–10 business days after inspection and agreement on condition. Financial institutions may require additional processing time.

Customers remain responsible for any obligations to third-party payment providers until refunds are completed.

Original shipping fees are non-refundable.

Return shipping costs for standard returns are the customer’s responsibility.

Defective product shipping is handled under the Warranty Policy.

Sidephone does not offer direct product exchanges.

Customers may return eligible products for refund and place a new order separately.

If a purchase included bundled or promotional items:

If the price of a Sidephone product is reduced within 7 days of your purchase, you may request a refund of the price difference.

Requests must be submitted within 14 days of the price change.

Sidephone reserves the right to refuse returns in cases of:

Accounts associated with fraudulent disputes may be restricted or suspended.

After the applicable return window expires, product issues are governed exclusively by the Limited Warranty Policy.

To the maximum extent permitted by law:

This policy does not limit any rights you may have under applicable consumer protection laws.

Sidephone reserves the right to modify this Return Policy at any time.

Changes apply only to purchases made after the updated effective date.

Email: [email protected]
​Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST