Summary
The Compact QWERTY keypad requires a downloadable software keyboard called JakeType to function. The app is free and obtainable via the App Library by scanning the Input App Pack.
Steps
Insert the Compact QWERTY keypad to the device following the steps outlined in Insert a keypad
Install the Input App Pack using Sidephone's App Library
Open the App Library
Click the QR code button, or go to Settings -> App Packs -> '+'
Scan the Input App Pack QR code
Install the JakeType application that appears
Exit the App Library and open Settings
Enable the newly downloaded software keyboard in Settings
Search 'JakeType' in Settings
Click the search result, which should bring you to Manage on-screen keyboards
Enable the JakeType software keyboard by clicking the toggle and approving any subsequent notifications
Navigate to any application with an input text field (e.g., Messages) and click on an input field
Switch the on-screen software keyboard to JakeType
Click the keyboard icon in the bottom right hand corner of the on-screen keyboard
Choose English (US) JakeType as the input method
You can switch between software keyboard types at any time.
Considerations
Keypad not registering button presses: Remove the keypad and re-insert it. If this fails, restart the device. Sidephone requires a keypad to have been in the device when the device has first been turned on for keypads to function.
When to Contact Support
Contact support if after completing all steps above, as well as basic troubleshooting, the Compact QWERTY keypad fails to register any button presses.
What to Collect for Support
The troubleshooting steps you have attempted
Whether JakeType was installed successfully
Whether the software keyboard was enabled successfully and selected as the current active keyboard