Summary
Set up Sidephone as a simple, reliable first phone by completing the Setup Wizard, activating a mobile plan, and pre-configuring a small set of keypad buttons for essential contacts and apps. Keep apps, notifications, and permissions intentionally limited so the device remains calm, predictable and safe.
Steps
Complete basic setup
Insert a keypad and power on Sidephone
Complete the Setup Wizard using the touchscreen
Connect to Wi-Fi
Obtain your new private number
Visit plans.sidephone.com and choose either a Basic ($10/mo) or Unlimited ($35/mo) plan
Enter the newly activated SIM card into Sidephone
Power on Sidephone
Install only what is necessary
Open App Library and install only:
(Optional) Maps
If using Compact QWERTY, install JakeType first
Avoid installing web browsers
Configure the keypad
Open Settings → Key Mapping
Map one key to Call Parent/Guardian #1
Map one key to Call Parent/Guardian #2
Map one key to Messages
(Optional) Map one key to Maps or School contact
Test each button with a real call or message
Lock screen & permissions (keep it simple)
Consider no lock screen PIN so the keypad can bypass the lock screen via a Home button
Turn off unnecessary notifications for any installed apps
Avoid granting broad permissions unless clearly needed
Set expectations and habits
Establish that Sidephone is for calling/texting
Agree on when the phone is used (school, travel, emergencies, etc.)
Charge Sidephone nightly, or as needed, in a family room or similar, on a dry and fire-resistant surface
Considerations
Emergency calls: A SIM is required for reliable emergency calling
Calls work but texts don’t: Verify the plan supports SMS (not data-only)
Child accidentally installs apps: Remove them from App Library
Keypad feels confusing: Start with only 2–3 mapped buttons and add more later
School policies: Confirm whether SIM or Wi-Fi use is permitted during school hours
When to Contact Support
Create a support ticket if calls or texts do not work on a confirmed active SIM after restarting the device, or if the keypad consistently fails to register mapped buttons despite reinsertion and restart.
What to Collect for Support
Is the device being used with a SIM or Wi-Fi only?
Carrier name (if using a SIM)
Which keypad is installed (Numeric, Sundial, or Compact QWERTY)?
Whether JakeType is installed (if Compact QWERTY)
Which buttons were mapped in Key Mapping
Whether calls and texts work to key contacts