Sidephone

To configure your keypad, open Settings → Key Mapping and create new key maps by recording a key (trigger) and assigning an action to it. For the Compact QWERTY and Numeric keypads, install the appropriate software keyboard from the Input App Pack to unlock full text-entry functionality.

Ensure a keypad is inserted and seated correctly in Sidephone.

Unlock the device and go to the Home screen.

1. Ensure a keypad is inserted and seated correctly in Sidephone.
2. Unlock the device and go to the Home screen.

Create your first key map (custom button)

Press the keypad button you want to customize.

Select an action (e.g., Launch application → Phone).

Press the same keypad button to confirm the new action works.

1. Open Settings → Key Mapping.
2. Tap + New key map.
3. Tap Record Trigger.
4. Press the keypad button you want to customize.
5. Select an action (e.g., Launch application → Phone).
6. Tap Save.
7. Press the same keypad button to confirm the new action works.

Install software keyboards (if applicable)

Tap the QR code button → Scan QR code for the Input App Pack.

Install JakeType (appears in your App Library).

Open any text field (e.g., Settings → Search).

Tap the keyboard icon in the bottom-right corner.

1. Open the App Library.
2. Tap the QR code button → Scan QR code for the Input App Pack.
3. Install JakeType (appears in your App Library).
4. Open any text field (e.g., Settings → Search).
5. Tap the keyboard icon in the bottom-right corner.
6. Select JakeType as your keyboard.

Repeat Steps 3–9 to customize additional keys.

Adjust mappings as your workflow evolves.

1. Repeat Steps 3–9 to customize additional keys.
2. Adjust mappings as your workflow evolves.

Setup Wizard stage: Keypads are configured after the Setup Wizard is completed.

Keypad not detected in Key Mapping: Reinsert the keypad and restart Sidephone with a keypad inserted.

Compact QWERTY not typing correctly: Ensure JakeType is installed and selected as the active keyboard.

Numeric keypad text entry: Requires a predictive T9-style keyboard from the Input App Pack.

QR code missing in App Library: Go to App Library → Settings → Repositories → ‘+’ → Scan QR code.

Swapping keypads: Restart the device if new keypads fail to connect after removal of the previous one.

- Setup Wizard stage: Keypads are configured after the Setup Wizard is completed.
- Keypad not detected in Key Mapping: Reinsert the keypad and restart Sidephone with a keypad inserted.
- Compact QWERTY not typing correctly: Ensure JakeType is installed and selected as the active keyboard.
- Numeric keypad text entry: Requires a predictive T9-style keyboard from the Input App Pack.
- QR code missing in App Library: Go to App Library → Settings → Repositories → ‘+’ → Scan QR code.
- Swapping keypads: Restart the device if new keypads fail to connect after removal of the previous one.

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Create a support ticket if Sidephone consistently fails to recognize any keypad in Key Mapping after reinsertion and restart with a keypad installed, or if custom key maps cannot be saved or triggered.

Which keypad model is installed (Numeric, Sundial, or Compact QWERTY)

Whether the keypad is recognized in Settings → Key Mapping

Exact step where configuration fails (Record Trigger, action selection, save, or test)

Whether JakeType/Input App Pack is installed (for QWERTY or Numeric)

Whether the device was restarted with a keypad inserted

- Which keypad model is installed (Numeric, Sundial, or Compact QWERTY)
- Whether the keypad is recognized in Settings → Key Mapping
- Exact step where configuration fails (Record Trigger, action selection, save, or test)
- Whether JakeType/Input App Pack is installed (for QWERTY or Numeric)
- Whether the device was restarted with a keypad inserted

How to customize keypad buttons with Key Mapper and install the required software keyboards.

Configure your keypad

Find answers and get help from Intercom Support and Community Experts

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Configure your keypad

Summary

Steps

Prepare your keypad

Create your first key map (custom button)

Install software keyboards (if applicable)

Refine over time

Considerations

When to Contact Support

What to Collect for Support